Shipping policy
Shipping Policy – Bibu Bears
Last updated: March 11, 2025
Welcome to Bibu Bears! We are committed to providing a smooth and transparent shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Methods & Order Processing
1.1 Order Processing
Orders are recorded immediately after placement and are typically processed within 1 business day.
In rare cases, processing may take slightly longer due to:
- Incorrect or incomplete shipping information
- High order volumes
- Customs inspections or extreme weather conditions
If any significant delay occurs, we will notify you as soon as possible.
2. Estimated Shipping Times
Delivery times depend on the destination country. All timeframes below are estimated and expressed in business days.
Standard Shipping Times
| Country | Estimated Delivery Time |
|---|---|
| United States | 5–8 business days |
| United Kingdom | 6–9 business days |
| France | 6–9 business days |
| Germany | 5–9 business days |
| Italy | 5–9 business days |
| Spain | 6–9 business days |
| Netherlands | 6–9 business days |
| Canada | 7–11 business days |
| Australia | 5–9 business days |
| Japan | 3–6 business days |
| Brazil | 13–24 business days |
| Mexico | 6–11 business days |
| South Africa | 7–13 business days |
| India | 14–18 business days |
| Turkey | 6–9 business days |
For countries not listed above, please contact our support team for an estimated delivery time.
2.1 Express Shipping
Express (Fast) Shipping is available for selected countries and provides shorter delivery times than standard shipping.
Availability and pricing for Express Shipping are shown at checkout and depend on the destination.
2.2 Carrier Selection
We automatically select the most reliable courier based on your location.
At this time, it is not possible to request a specific carrier.
3. Shipping Rates, Customs & Tracking
3.1 Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Shipping method selected (Standard or Express)
- Order value
Free standard shipping may be available for orders over a certain amount, as displayed at checkout.
3.2 Customs Duties & Taxes
Most orders are shipped without customs duties or taxes.
However, for countries where Delivered Duty Unpaid (DDU) applies, customers are responsible for any customs duties, import taxes, or local fees charged by their country.
3.3 Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Please note:
- Tracking updates may pause while the package is undergoing customs clearance
- Tracking information usually refreshes within 48–72 hours after customs processing
This is normal and does not indicate a problem with your order.
4. Order Cancellation & Modifications
4.1 Order Cancellation
Orders can be canceled within 24 hours of placement, provided that a first-mile tracking number has not yet been assigned.
To cancel an order, please contact us with your order number as soon as possible.
4.2 Order Modifications
Changes such as address corrections are only possible before the first-mile tracking number is assigned.
Please contact our support team immediately if a modification is required.
5. Delivery Issues
5.1 Delivered but Not Received
If tracking shows your order as delivered but you have not received it:
- Please wait up to 48 hours, as delivery confirmations may appear early
- If the issue persists, contact our support team
5.2 Responsibility After Delivery
Once an order is marked as delivered by the courier, Bibu Bears is not responsible for loss or theft at the delivery location.
In such cases, customers should file a claim directly with the courier.
5.3 Pickup Locations
If a package is held at a pickup location, the tracking information will provide the pickup details.
Our support team can assist if you need help locating this information.
5.4 Delivery Delays
While we strive to meet all estimated delivery times, delays may occur due to customs clearance, weather conditions, or courier disruptions beyond our control.
6. Return to Sender & Lost Packages
6.1 Incorrect or Incomplete Address
If the shipping address provided is incorrect or incomplete and delivery cannot be completed:
- Refunds or free replacements are not offered
Please double-check your shipping details before placing an order.
6.2 Recipient Unavailable
If delivery attempts fail due to recipient unavailability and the package is returned:
- Refunds or free replacements are not provided
6.3 Lost Packages
A package is considered lost if tracking does not update for 20 consecutive days.
If this happens, please contact our support team so we can investigate and assist you.
7. Order Issues & Support
7.1 Missing Items
If an item is missing from your order, please provide a photo of the packing slip and we will arrange a reshipment.
7.2 Incorrect Items
If you receive an incorrect item, please send photographic evidence.
We will ship the correct item at no additional cost.
7.3 Damaged or Defective Items
If your item arrives damaged or defective, please send photos and we will send a replacement free of charge.
7.4 Missing Parts
If any item arrives with missing parts, contact us with photos and we will ship the missing parts at no cost.
8. Contact Us
For any shipping-related questions or concerns, please contact us at:
📧 info@bibubears.com
Our support team will respond as quickly as possible.
Bibu Bears reserves the right to update this Shipping Policy at any time without prior notice.
We encourage customers to review this page periodically to stay informed of any changes.